Refund & Returns Policy
Company Name: Nevermind Outfits
Last Updated: October 26, 2026
At Nevermind Outfits, we value our customers and want you to be satisfied with your purchase. Please read our Refund & Returns Policy carefully before placing an order.
1. Return Eligibility
We accept return requests under the following conditions:
- The product arrives damaged or defective.
- You receive an incorrect item or a product different from what you ordered.
- You contact us within 7 days of receiving your order.
- The product is unused, unwashed, and in its original condition, with tags and packaging intact where applicable.
Products that have been worn, washed, altered, or damaged after delivery may not qualify for a return.
2. Non-Returnable Items
We generally do not accept returns for:
- Products that have been worn, washed, or used.
- Products damaged due to misuse or improper handling after delivery.
- Items returned without prior approval.
- Products that do not meet our return eligibility requirements.
3. Damaged, Defective, or Incorrect Products
Please inspect your order immediately after delivery. If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery.
Please provide your order number and clear photos or videos showing the issue. After reviewing your request, we will inform you about the available resolution, which may include a replacement or refund.
4. Size Exchanges
If your ordered size does not fit, you may request an exchange within 7 days of delivery, subject to product availability and approval.
The product must be unused, unwashed, and in its original condition. Delivery or exchange charges may apply if the wrong size was selected by the customer.
Please contact us before returning any item.
5. Refunds
Refunds may be approved for eligible returns, damaged or defective products, incorrect items, or orders that cannot be fulfilled.
Once your request is approved, we will explain the refund process. Refunds will be issued through an agreed payment method, subject to the original payment method and applicable payment-provider procedures.
Processing times may vary depending on the payment provider or bank. For Cash on Delivery orders, we will contact you to arrange an appropriate refund method.
6. Return Shipping Costs
- If a product is damaged, defective, or incorrect due to our error, Nevermind Outfits will cover reasonable return or replacement delivery costs, as agreed with the customer.
- If an exchange is requested because the customer selected the wrong size or changed their mind, the customer may be responsible for delivery charges.
- Please obtain return instructions from our team before sending a product back.
7. Order Cancellation
You may request to cancel your order before it is dispatched. Once the order has been shipped, cancellation may no longer be possible, and our return policy will apply.
Please contact us as soon as possible if you wish to cancel an order.
8. How to Request a Return or Refund
To request a return, exchange, or refund, please contact our customer support team and provide:
- Your order number.
- The product name.
- The reason for your request.
- Clear photos or videos, if the product is damaged, defective, or incorrect.
Our team will review your request and provide further instructions.
9. Policy Updates
Nevermind Outfits reserves the right to update or modify this policy when necessary. Changes will be published on this page and will take effect from the date of publication.
Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws in Bangladesh.
10. Contact Us
If you have any questions about this Refund & Returns Policy, please contact us through the Contact Us page on our website.
Nevermind Outfits
Website: https://nevermind-outfits.com
Thank you for shopping with Nevermind Outfits!